Refund and Cancellation Policy

Last updated: September 2026

We sell software that is delivered immediately and cannot be returned. That does not mean you are stuck with something that does not work — this page says exactly when we refund.

TDL add-ons

Each TDL is a file you download as soon as the payment succeeds. Because it is delivered instantly and cannot be given back, a purchase is not refundable once the file has been downloaded, except in the cases below.

When we do refund

• It does not work in your Tally. If a TDL does not load or does not do what this site says it does, tell us within 7 days. We will try to fix it for you first. If we cannot, we refund in full.
• You paid but never got the file. If the download failed and we cannot get the file to you, we refund in full — no time limit.
• You were charged twice. The duplicate is refunded in full.

Contact us before raising a dispute with your bank. Almost everything is a five-minute fix, and we would rather fix it than lose the customer.

When we do not refund

• You bought the wrong one by mistake and have already downloaded it. Ask us first if you are not sure which you need — we would rather answer than take the wrong sale.
• You changed your mind after downloading.
• Your Tally licence, version, or another add-on prevents it working, and you decline the fix we offer.

The Tulan Setu application

The app has a 15-day free trial before any payment, which exists so you can decide before you buy. Subscription payments are not refundable once the paid period has started, except where the software cannot be made to work on a supported system — Tally Prime 6.0 or above, Windows 10 or 11, 64-bit — and we are unable to resolve it.

Tax

These are sold by an individual who is not registered for GST, so the price you see is the whole price — no tax is added at checkout, and no GST invoice can be issued. If your business needs a tax invoice to claim input credit, this is not the right purchase for you, and we would rather you knew that before paying than after.

How a refund is paid

Refunds go back to the original payment method through our payment gateway. Once approved, the money usually reaches you in 5 to 7 working days, depending on your bank.

Cancellation

An order can be cancelled any time before payment simply by not completing it. After payment, a one-time purchase cannot be cancelled — the refund terms above apply instead. A subscription can be stopped at any time and will not renew; the current paid period runs to its end.

Talk to us

Refund requests, or anything not working — message us. A real person reads these.