Privacy Policy

Last updated: September 2026

The short version: the desktop app keeps your accounting data on your computer. The phone app, if you use it, keeps an encrypted copy on our server so your phone can download it — and deleting your account deletes it. If a bank statement does not read correctly, you can choose to send us an anonymised copy of it. What follows is the detail.

Your accounting data

Tulan Setu runs on your machine and connects to Tally on that same machine. Pushing vouchers, reading bank statements and every other desktop tool work entirely there — nothing from them is sent to us, except a statement sample you choose to send (below).

The phone app is the one exception, and only if you use it. Your computer sends the books of the companies you choose to our server, so your phone can download them. They are encrypted on your computer before they leave and stay encrypted on the server. So that your phones can open them without you typing a key, your computer also gives our server that key, and your phones collect it when you sign in. We do not open your books: every figure in the app is worked out on your phone. Deleting your account deletes them (see below).

Statement samples (only if you choose)

When a bank statement — a PDF, Excel or CSV file — does not read correctly, the desktop app offers to send us an anonymised copy of it, so we can make that bank’s statements read properly. Nothing is sent unless you press Send — or turn on “send without asking” in Settings → Bank Statements, which you can turn off again at any time.

• What it contains: for a PDF, where each word sits on the statement’s pages; for an Excel or CSV file, its cells in their rows and columns (and, for a CSV, its lines). In both, its dates, amounts and balances, and common statement words such as column headings and bank names. Names, narrations, account and reference numbers and addresses are replaced with random characters on your computer, before anything leaves it.
• It is encrypted on your computer with a key only Tulan Setu holds, and stored in that form with our server provider, Cloudflare. Nobody without that key can open it.
• It carries the app’s version and your PC’s machine identifier (the one your licence already uses), so we can tell you when your bank reads correctly.
• It is deleted once your bank’s statements read correctly, and in any case after 90 days. After that we keep, at most, a replica of the layout filled with invented figures, to test future versions.

What we do collect

• Your email address, when you buy something or activate a licence, so we can send your files and licence key and reach you about your purchase.
• A machine identifier, when you activate the application. It is derived from your hardware and is used only to tie a licence to the PC it was bought for. It tells us nothing about you or your files.
• Your licence status and version, so the app can check the licence is still valid and tell you when an update exists.
• If you use the phone app: the email you sign in with, which Tally licences and companies are attached to it, who you have shared a company with, and the encrypted copies of the books described above.
• If you allow notifications in the phone app: an address for that phone, issued by Google's Firebase service, so we can tell you when a company's books have been updated. Google delivers the notification (and, for an iPhone, Apple). It carries the company's name and the time — nothing from the books. Turn it off in App settings, or in your phone's settings, at any time.
• If you choose to send a statement sample: the anonymised, encrypted copy described under Statement samples.

Payments

Payments are handled by our payment gateway. Card numbers, UPI IDs and bank details go straight to them and never reach us or this site. We receive only whether the payment succeeded, the amount, and the email you gave.

What we do with it

We use it to deliver what you bought, to support you, and to keep the records a business is required to keep. That is all.

We do not sell it, rent it, or share it for anyone's marketing. We do not send marketing email you did not ask for.

How long we keep it

Purchase and licence records are kept for as long as tax and company law requires. Anything else is kept while your licence is active and removed on request. Statement samples are kept until your bank reads correctly, and never longer than 90 days.

Cookies

This site sets no tracking or advertising cookies. The shop keeps your basket in your own browser's local storage so it survives a refresh; that never leaves your device and is cleared when you complete or clear the basket.

Deleting your account

If you use the phone app you can delete your account yourself: in the app, or at app.tulan.in, open Account → Delete account and type DELETE to confirm. This deletes, straight away:

• your account, and signs you out on every phone and browser, which stop receiving notifications;
• the books uploaded for the Tally licences attached to it, and the keys that open them;
• access you gave others to your companies, and access others gave you;
• the books stored on the phone you delete it from.

Your purchase and subscription records are kept, because the law requires it (see How long we keep it); sign up again with the same email and your subscription is still there. Nothing in Tally or on your computer is touched — your computer simply stops sending books until it is paired with an account again. Deleted records can remain in our database provider’s automatic backups for up to 30 days before those expire.

If you cannot sign in — for example because your subscription has ended — email ngtcbiz@gmail.com from the address your account uses, and we will delete it and confirm by email.

Your choices

Write to us and we will tell you what we hold about you, correct it, or delete it — except records we are legally required to retain.

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